Refund policy

AROVIRA – أروفيرا

At AROVIRA – أروفيرا, we carefully review orders before shipping to help ensure that products arrive in good condition.

Damaged, Leaking, or Incorrect Products

If your product arrives damaged, leaking, or different from what you ordered, please contact us within 48 hours of receiving your order.

Please provide your order number along with a photo or video showing the issue.

Once we review the case, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

In these cases, AROVIRA – أروفيرا will cover the applicable return or replacement shipping costs.

Change of Mind

You may request a return within 10 days of receiving your order, provided that the product is:

• Unopened.
• Unused.
• In its original condition.

Due to the nature of our oils and fragrance-water products, opened or used products cannot be returned simply because you changed your mind, unless the product is defective or does not match your order.

For returns where there is no defect or error with the product, the customer is responsible for any applicable return shipping or collection costs.

How to Request a Return or Replacement

Before returning any product, please contact us first via WhatsApp:

WhatsApp: +20 10 42105142

Please do not send products to any address before contacting us. We will provide you with the appropriate return instructions or return address after reviewing your request.

Once we receive and inspect the returned product, we will process the applicable refund or send a replacement within a reasonable period, depending on the payment method and product availability.